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About

Financial Crime Analyst and ISO/IEC 27001:2022 Lead Auditor with 4+ years of experience in KYC/KYB, CDD/EDD, AML transaction monitoring, sanctions and PEP screening, GDPR-aligned onboarding and fraud risk management across high-volume banking and financial-services onboarding. Currently investigating financial crime at Revolut; previously led onboarding and compliance controls at American Express.

Experience5

  1. Junior FinCrime Analyst

    Apr 2026 — Present

    Revolut · Remote

    Conduct financial crime investigations to support risk-based decision-making and case resolution, analyzing transaction monitoring alerts to detect red flags. Perform customer due diligence, prepare detailed Unusual Activity Reports (UARs), and escalate suspicious activity to compliance teams and regulators.

    • Handled 200+ cases per week; approx. 25 alerts per day

  2. Lead Banking Onboarding Analyst

    Apr 2024 — Nov 2025

    American Express · India

    Led end-to-end onboarding of consumer and business accounts in compliance with KYC, KYB, AML, CDD/EDD, ISO and RBI requirements. Maintained documentation and audit readiness, conducted compliance checks, and partnered with teams to identify control gaps.

    • Achieved a 96% accuracy rate in documentation
    • Improved First Contact Resolution and onboarding turnaround time to approx. 90%
    • Achieved 80%+ SLA compliance and a 100% quality score

  3. UAT Tester, TRAM Project

    Nov 2023 — Jul 2025

    American Express · India

    Executed User Acceptance Testing for digital banking features, authored test cases, and performed ADA accessibility testing to meet standards. Used RAVEN, RALLY, and GRIFFIN for test reporting and issue tracking.

  4. Senior Customer Service Analyst

    Jul 2022 — Nov 2023

    American Express · India

    Provided advanced support for onboarding, identity verification, and KYC resolution, improving verification success rates. Executed KYC, fraud risk assessments, and coordinated with teams to resolve exceptions.

  5. Executive, Customer Service

    May 2018 — Nov 2019

    iEnergizer (Credit One Bank) · India

    Processed credit card onboarding and account setups, verifying customer identification documents and conducting enhanced due diligence for high-risk applications. Managed escalations and SLA-based service delivery.

Education1

  • Bachelor of Commerce – Banking, Corporate, Finance & Securities Law

    2022 — 2024

    Asian International University

Certifications1

  • ISO/IEC 27001:2022 Lead Auditor

    2025