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About

Detail-oriented customer support and operations professional with 8+ years of experience across banking, credit card operations, and voice/chat support (Barclays, Accenture). Skilled in CRM data management, dispute resolution, and high-volume query handling, with strong written and verbal communication for remote customer service, data entry, and virtual assistant roles. Reliable, self-driven, and experienced working to strict accuracy and compliance standards without close supervision.

Experience3

  1. Senior Customer Care Executive / Personal Banker

    Oct 2024 — Aug 2026

    Barclays

    Managed high-priority customer queries in credit card operations and complex banking services, ensuring swift resolution. Led dispute resolution and customer retention initiatives while maintaining regulatory compliance. Delivered personalized account servicing through CRM systems, achieving high customer satisfaction scores.

  2. Senior Customer Care Executive

    Dec 2018 — Aug 2024

    Accenture Solutions Pvt. Ltd.

    Provided real-time voice and chat support handling high daily query volumes. Coached team members on quality standards and compliance via structured training. Resolved escalated client complaints focusing on first-contact resolution and led process improvements to streamline workflows.

  3. Customer Service Associate

    Sep 2016 — Aug 2017

    Shine Solutions

    Managed client inquiries and support requests across phone, email, and chat channels. Supported customer acquisition and digital marketing efforts contributing to revenue generation. Maintained consistent professional service quality across all communications.

Education1

  • Bachelor of Arts (Honours)

    2014

    University of Calcutta

    English