About Me
Detail-oriented customer support and operations professional with 8+ years of experience across banking, credit card operations, and voice/chat support (Barclays, Accenture). Skilled in CRM data management, dispute resolution, and high-volume query handling, with strong written and verbal communication for remote customer service, data entry, and virtual assistant roles. Reliable, self-driven, and experienced working to strict accuracy and compliance standards without close supervision.
Skills & Technologies
Work Experience
Senior Customer Care Executive / Personal Banker
Managed high-priority customer queries in credit card operations and complex banking services, ensuring swift resolution. Led dispute resolution and customer retention initiatives while maintaining regulatory compliance. Delivered personalized account servicing through CRM systems, achieving high customer satisfaction scores.
Senior Customer Care Executive
Provided real-time voice and chat support handling high daily query volumes. Coached team members on quality standards and compliance via structured training. Resolved escalated client complaints focusing on first-contact resolution and led process improvements to streamline workflows.
Customer Service Associate
Managed client inquiries and support requests across phone, email, and chat channels. Supported customer acquisition and digital marketing efforts contributing to revenue generation. Maintained consistent professional service quality across all communications.
Education
Bachelor of Arts (Honours)
English