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About

Driven and detail-oriented Trust & Safety Analyst with 7+ years of experience in Content Moderation, Compliance Operations, Customer Support, and Process Excellence. Recognized for mentoring teams, improving operational efficiency, conducting quality audits, and ensuring policy adherence across dynamic digital environments. Leadership-ready professional with proven experience in guiding teams, fostering collaboration, supporting cross-functional initiatives, and driving continuous process improvements. Strong background in quality management, stakeholder communication, coaching, training coordination, operational transitions, and performance enhancement. Currently seeking an opportunity to transition into a Team Lead role where I can leverage my leadership capabilities, analytical mindset, people management skills, and operational expertise to contribute to organizational success.

Experience3

  1. Trust & Safety Analyst

    Mar 2019 — Present

    Accenture Pvt. Ltd.

    Guided team on language-sensitive content moderation and clarified guidelines. Served as liaison between Operations and Quality teams to align expectations and improve execution. Conducted monthly quality audits and monitored utilization to enhance performance. Led process improvements to streamline annotation workflows and product functionality, reducing Average Handle Time (AHT) and Non-Handle Time (NHT). Supported operational transition to production with minimal business impact and collaborated across teams to improve productivity and operational accuracy.

  2. Senior Associate

    Jul 2016 — Feb 2019

    Wipro Limited

    Trained and coached team members in customer service and sales, improving conversion rates. Identified and corrected defects in chat campaign procedures to boost efficiency. Prepared performance reports for leadership and achieved monthly sales targets consistently. Onboarded and trained multiple sales associates quarterly, sharing best practices to improve handling times and operational efficiency.

  3. Senior Associate

    Sep 2013 — Feb 2014

    Sutherland Global Services

    Provided technical chat support for AT&T customers. Coordinated with trainers and quality teams to update troubleshooting guidelines. Maintained operational records and shared production insights during team meetings.

Education3

  • Bachelor of Commerce (B.Com)

    2012

    Bharat College of Commerce & Science, Mumbai University

  • Higher Secondary Certificate (HSC)

    2009

    Panna Jr. College, Maharashtra State Board

  • Secondary School Certificate (SSC)

    2007

    Panna English High School, Maharashtra State Board