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About

I have managed comprehensive administrative tasks at Radiant Hitech Engg Pvt. Ltd., ensuring accurate Excel reporting, compliance, and end-to-end gate pass workflow management. At Vision India, I conducted over 100 call-based identity verifications and surveys, maintaining strict adherence to SOPs and exceeding productivity SLAs. Previously, I met and surpassed telesales targets at Tata 1mg, handling both inbound and outbound calls while efficiently updating CRM records. With experience in customer care at Amazon’s process, I resolved complex issues while maintaining high CSAT and first-contact resolution rates. Skilled in Excel, data entry, sales, and HR administration, I am adept at driving operational efficiency and accuracy.

Experience4

  1. Administrator (HR & Site Administration)

    Oct 2024 — Present

    Radiant Hitech Engg Pvt. Ltd.

    Managed Excel reports, ensured compliance, handled emails, and managed gate pass workflows end-to-end including medical and attachments. Planned tasks and submitted daily accurate work summaries with documentation.

  2. Telecaller Agent

    Feb 2024 — Jun 2024

    Vision India

    Performed over 100 call-based identity and document verifications adhering to SOPs, logged outcomes, escalated mismatches, conducted tele-surveys capturing accurate CRM responses, and met quality and productivity SLAs.

  3. Telesales Associate

    Oct 2022 — Jun 2023

    Eureka Outsourcing Solutions (EOS)

    Handled inbound/outbound telesales calls for Tata 1mg Diagnostics, booked lab tests, explained offers, resolved queries, updated CRM, followed scripts, and met sales targets.

  4. Customer Care Executive (Amazon Process)

    Dec 2021 — Jun 2022

    RuralShores

    Resolved customer issues via phone, chat, and email related to orders, deliveries, returns, refunds, payments, and account security, followed SOPs, documented interactions, and escalated complex cases ensuring high CSAT and first-contact resolution.

Education3

  • B.C.A.

    2026

    Indira Gandhi National Open University (IGNOU), Delhi

    Computer Applications

  • 12th

    2019

    Uttar Pradesh

    Hindi

  • 10th

    2014

    Uttar Pradesh

    Hindi