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About

Results-driven IT Business Analyst with 3 years of experience seeking to leverage expertise in business requirements analysis, solution design, stakeholder management and workflow automation to optimize business processes, facilitate digital transformation and deliver scalable, customer-centric technology solutions.

Experience1

  1. Business Analyst and Consultant

    May 2023 — Present

    Prodapt Solutions

    Conducted stakeholder consultations and led requirements gathering for a major UK-based fibre network client. Translated requirements into detailed BRDs and secured stakeholder sign-offs. Independently managed the BDUK Passive Wholesale Access project, enhancing client workflows and enabling digital transformation in telecom OSS/BSS domain.

Projects4

  • BDUK (Building Digital UK) – Passive Wholesale Access

    Executed the Passive Wholesale Access project by engaging client stakeholders to gather business requirements and document solutions, ensuring alignment via requirement validation and sign-offs. Supported development of a self-service portal for third parties to access real-time passive wholesale capacity, reducing manual intervention and improving turnaround time.

    • BRD
    • Stakeholder Management
    • Salesforce

  • Capabilities in Wayleave Design

    Conducted stakeholder consultations to identify business challenges and functional expectations for improving the Wayleave process. Prepared comprehensive BRDs, user stories and workflow documentation to align solution designs with client feedback and secured stakeholder sign-offs.

    • BRD
    • User Stories
    • Workflow Documentation

  • XGS-PON FAC Upgrade

    Gathered and documented technical and business requirements through stakeholder coordination for telecom network upgrade initiatives. Facilitated discussions to align project and operational requirements supporting project planning and execution.

    • Requirements Gathering

  • ONT Outage Report

    Engaged with stakeholders to define reporting requirements for network outage analysis, coordinating across Salesforce, Splunk, and ServiceNow data sources. Contributed to Python-based report automation, achieving 99.8% accuracy in outage reporting for Customer and Network Assurance teams.

    • Python
    • Salesforce
    • Splunk
    • ServiceNow

Education2

  • MBA

    2021 — 2023

    Goa Institute of Management (GIM)

    IT & Operations

  • B.E.

    2017 — 2021

    Visvesvaraya Technological University (VTU), Belagavi

    Electronics & Communication Engineering

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