Sahil Singh - ServiceNow Developer | CSA | CAD

About Me

Certified ServiceNow Developer (CSA, CAD, CMDB, ITSM) with 5+ years of experience in ITSM implementation, platform customization, and REST API integrations. Skilled in workflow automation, Service Catalog development, ServiceNow scripting, and data migration, with exposure to CMDB, Discovery, and Event Management.

Skills & Technologies

Business RulesClient ScriptsUI PoliciesWorkflowUI ActionsImport setsScript IncludesApp Engine StudioStudio IDETransform MapsService CatalogUpdate SetsACLsScoped AppD&RIncident ManagementChange ManagementService RequestDiscoveryService mappingCMDBJavaScriptHTMLLinuxServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)CIS – Data Foundations (CMDB and CSDM)Certified Implementation Specialist – IT Service MPartner Sales: Gen AI+Micro-Certification-Flow Designer by ServiceNowThe Complete ServiceNow System Administrator by Ud

Work Experience

ServiceNow Developer

TCS

Feb 2022 — NOW

Designed and implemented scalable ServiceNow solutions, including Service Catalog items that reduced manual effort by 40%. Customized email notifications and integrated Microsoft Sentinel with ServiceNow using Azure Logic Apps and REST APIs. Supported ITSM processes to improve operational efficiency and participated in Agile ceremonies.

ServiceNow Consultant

Inherent Technology Pvt. Ltd.

February 2021 — January 2022

Supported ITSM modules under senior guidance, involved in testing and documentation, and contributed to stable releases. Assisted in data preparation during Import Set executions to ensure accuracy.

Education

B.E.

Mechanical Engineering

Oriental College of Technology • 2016 - 2020