About

Certified ServiceNow Developer (CSA, CAD, CMDB, ITSM) with 5+ years of experience in ITSM implementation, platform customization, and REST API integrations. Skilled in workflow automation, Service Catalog development, ServiceNow scripting, and data migration, with exposure to CMDB, Discovery, and Event Management.

Experience2

1. T

   ServiceNow Developer

   Feb 2022 — Present

   TCS

   Designed and implemented scalable ServiceNow solutions, including Service Catalog items that reduced manual effort by 40%. Customized email notifications and integrated Microsoft Sentinel with ServiceNow using Azure Logic Apps and REST APIs. Supported ITSM processes to improve operational efficiency and participated in Agile ceremonies.

2. IT

   ServiceNow Consultant

   February 2021 — January 2022

   Inherent Technology Pvt. Ltd.

   Supported ITSM modules under senior guidance, involved in testing and documentation, and contributed to stable releases. Assisted in data preparation during Import Set executions to ensure accuracy.

Education1

• OC

  B.E.

  2016 — 2020

  Oriental College of Technology

  Mechanical Engineering