About
Advertising and Account Management professional with 9+ years of experience at Amazon across advertising, account management, campaign support, training, and escalation management. Proven ability to analyze campaign metrics, identify optimization opportunities, recommend bid and targeting changes, and drive measurable business outcomes.
Experience5
Advertising Trainer
Dec 2024 — PresentAmazon Development Centre India Pvt Ltd
Trained over 200 associates across 25 batches, achieving a 93.79% positive response rating. Revamped training content and partnered with program managers to launch an AI-based campaign optimization tool, enhancing operational efficiency.
Ads Account Manager
Dec 2022 — Dec 2024Amazon Development Centre India Pvt Ltd
Managed relationships with 250+ advertisers, overseeing over $2M in monthly spend. Increased CTR by 20% through strategic campaign recommendations and contributed to a 95% yearly budget utilization.
Advertising Support Lead
Oct 2021 — Nov 2022Amazon Development Centre India Pvt Ltd
Handled 25+ daily advertising escalation cases, improving team quality adherence by 30%. Conducted root cause analyses that enhanced case resolution rates by 40%.
Advertising Support Specialist
Sep 2019 — Sep 2021Amazon Development Centre India Pvt Ltd
Acted as lead for the Ad Support team, optimizing campaigns and resolving escalations. Contributed to training content development for new team members.
Selling Partner Support Associate
Jul 2016 — Aug 2019Amazon Development Centre India Pvt Ltd
Supported Amazon sellers and advertisers, maintaining high customer satisfaction. Mentored new hires and contributed to operational setup for a partner site.
Education4
MBA
2020 — 2022Symbiosis Centre for Distance Learning
Marketing
B.Com (Hons)
2013 — 2016St. Xavier's College, Calcutta University
Commerce
Class XII
2011 — 2013WBSCE, Shree Jain Vidyalaya School
Class X
2009 — 2011WBSCE, Heritage Academy High School