About
Major Incident Manager who handled P1/P2 incidents for global clients in a 24/7 production environment at Ornext Technology Solutions Private Limited. Joined as Incident Manager in 06/2021 and moved into the Major Incident Manager role in 06/2023. Ran incident bridge calls and worked with application, network, database and infrastructure teams until service was restored; wrote Major Incident Reports and followed up actions from Post-Incident Reviews.
Experience1
Incident Manager
Jun 2021 — May 2023Ornext Technology Solutions Private Limited
Managed the incident lifecycle from prioritisation through resolution and served as the single point of contact for escalated incidents. Chaired daily incident review calls and checked categorisation, prioritisation, documentation and follow-up. Prepared management reports on incident performance, trends and recurring issues, and worked with Change Management teams to assess risks linked to system updates.
- Led 30+ high-severity incidents
- Reduced incident resolution time by 15%
Education1
Bachelor of Engineering (BE)
2022 — 2020R.L. Jalappa Institute of Technology, Doddaballapura, Karnataka; Visvesvaraya Technological University (VTU)
Certifications1
ITIL certification
2025