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About

Product Operations and Customer Experience professional with 5+ years of experience managing business / product operations, partner onboarding, customer support, backend systems, workflow optimisation, reporting, vendor coordination, and cross-functional communication. Proven ability to improve operational efficiency, resolve customer issues, maintain digital platforms, and support business growth through structured execution and process improvements.

Experience2

  1. Product operations

    Aug 2022 — Present

    Bee the change ecotech private limited · Bangalore City, Karnataka

    Manage end-to-end business operations, ensuring smooth coordination across multiple departments. Responsibilities include maintaining website and mobile application backend, leading partner onboarding, handling customer support, preparing reports for leadership, coordinating with vendors, and improving workflow efficiency.

    • Streamlined task tracking and reduced turnaround times.
    • Improved operational efficiency through structured execution.
    • Resolved customer issues effectively via email, chat, and calls.

  2. Service Advisor

    May 2016 — Jun 2018

    Nandi Toyota · Bangalore City, Karnataka

    Advised customers on vehicle servicing requirements and prepared detailed job cards. Coordinated with workshop technicians to ensure timely service completion and managed customer follow-ups, billing, and service quality.

    • Built strong customer relationships through transparent communication.
    • Ensured timely service completion by coordinating effectively with technicians.

Education2

  • Automotive Engineering

    2013 — 2016

    The oxford polytechnic

  • 10th Pass

    2022 — 2011

    Dayananda sagar english high school

    Secondary school of education