About

Dedicated technical support professional with 7+ years of experience in high-volume contact centers, demonstrating expertise in multi-channel support, problem resolution, and customer satisfaction. Proven track record of handling complex customer interactions across global markets while maintaining high performance metrics and service standards.

Experience3

1. F(

   Technical Support Executive / Content Moderator

   Apr 2021 — Present

   Frontier (Taskus)

   Investigated and resolved application error codes and system-related issues, improving user experience and minimizing downtime. Provided remote troubleshooting and assisted with application upgrades and migrations, maintaining high customer satisfaction. Collaborated with cross-functional teams to resolve escalated issues.

2. AD

   Customer Service Executive / L2 Escalation Specialist

   Jul 2019 — Apr 2021

   Amazon Development Center Pvt Ltd

   Handled complex escalated customer issues across North America, Europe, and Australia, managing over 150 contacts per shift. Achieved superior resolution rates and contact handling times while receiving multiple customer obsession awards and performance accolades.

3. MS

   Customer Support Representative

   Jul 2017 — Jul 2019

   Magnum Superdistributors Pvt Ltd

   Progressed from inbound agent to ticket resolution specialist within 6 months. Managed sensitive government accounts and high-value transactions, handling escalations and coordinating with development teams using JIRA. Earned recognition for best quality and performance.

Education1

• SI

  Bachelors in Mechanical Engineering

  2015

  Sagar Institute of Research and Technology - Excellence