About Me
IT Engineer and System Administrator with 4 years of experience supporting end-to-end IT infrastructure across desktops, laptops, printers, servers and network devices. Experienced in Windows Server administration, OS installation and data recovery, and remote support.
Skills & Technologies
Work Experience
IT Engineer 2
Maintain IT asset register for hardware and peripherals. Perform OS installation, data recovery, and monitor server backup jobs. Manage mobile devices via EMM tools and provide remote troubleshooting support.
System Engineer
Provided on-site IT support for a large enterprise BPS project. Installed and configured Windows OS and managed Active Directory accounts for secure access.
IT Technical Support Officer
Delivered first-line IT technical support for hardware and software issues. Executed desktop troubleshooting and handled IT procurement and vendor management.
Projects
IT TICKETING SYSTEM MANAGEMENT
Managed IT ticketing system to streamline incident tracking and resolution processes, improving response time and efficiency.
Education
B.Sc
Computer Science and Technology
12th
Other, English
10th
Gujarati