About
IT Engineer and System Administrator with 4 years of experience supporting end-to-end IT infrastructure across desktops, laptops, printers, servers and network devices. Experienced in Windows Server administration, OS installation and data recovery, and remote support.
Experience3
IT Engineer 2
May 2024 — PresentChamunda Pharma Machinery Pvt ltd
Maintain IT asset register for hardware and peripherals. Perform OS installation, data recovery, and monitor server backup jobs. Manage mobile devices via EMM tools and provide remote troubleshooting support.
System Engineer
Jan 2023 — May 2024Futuresoft Solutions Pvt Ltd (Tech Mahindra BPS Project)
Provided on-site IT support for a large enterprise BPS project. Installed and configured Windows OS and managed Active Directory accounts for secure access.
IT Technical Support Officer
Jan 2022 — Jan 2023Janardan Minerals Exim Pvt Ltd
Delivered first-line IT technical support for hardware and software issues. Executed desktop troubleshooting and handled IT procurement and vendor management.
Projects1
IT TICKETING SYSTEM MANAGEMENT
Managed IT ticketing system to streamline incident tracking and resolution processes, improving response time and efficiency.
Education3
B.Sc
2022 — 2026Babasaheb Ambedkar Open University
Computer Science and Technology
12th
2022Other, English
10th
2022 — 2017Gitanjali vidhyalaya
Gujarati