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About

AVP Level Banking Leadership Experience with over 20+ years across DBS Bank, IDFC First Bank, Axis Bank, HDFC Bank etc. specializing in Fraud Risk Management, Operational Risk, Mule Monitoring, Real Time Fraud Monitoring, Detection, Prevention, Fraud Investigations, Anti-Fraud Strategy, Fraud Control Unit (FCU), Risk Containment Unit (RCU), Cards Authorization and Authentication, Credit Card Underwriting, Projects & Change Management, Audit & Regulatory Management covering Cards, Digital Payments (UPI, IMPS, NEFT, RTGS, Remittance) and AePS channels. Authored and implemented Policy, SOPs, and control frameworks achieving zero repeat findings and 90% observation closure across six annual RBI, internal, and external audits. Designed and implemented Quality Assurance and KRI-based governance scorecards, enabling effective oversight and alignment across law enforcement, cybercrime, legal, compliance, and senior management stakeholders.

Experience4

  1. Assistant Vice President - Fraud Risk Management

    Jun 2021 — Jul 2026

    DBS Bank

    Led a 20-member team monitoring fraud and mule accounts in real-time across cards, digital payments, and AePS. Developed and deployed 85+ fraud detection rules improving detection rates by 15%, preventing ₹3.25 Crore fraud losses annually. Implemented FICO Falcon and RBA systems reducing fraud loss ratio by 0.02%. Led investigations and coordinated with law enforcement to ensure case closures within 28 days SLA. Authored policies, SOPs, and training modules; improved QA scores from 55 to 75 and reduced case backlog by 33%. Recruited and trained 55+ fraud analysts, reducing attrition from 20% to 11%. Presented reports to senior management on fraud trends and control effectiveness.

  2. Head of Credit Card Authorization & Fraud Management

    Sep 2020 — Jun 2021

    IDFC FIRST Bank Ltd.

    Set up credit card authorization process and led 12-member 24x7 team. Redesigned fraud rules that increased credit card approval rates by 5% while managing emerging fraud trends. Processed limit enhancements per policy, resolved transaction inquiries, managed nodal escalations, and mentored staff. Collaborated on project delivery and process improvements.

  3. Authorization & Projects Lead / Fraud Monitoring & Analytics / Credit Card Underwriting

    Nov 2007 — Sep 2020

    Axis Bank

    Led key security projects including Dynamic OTP, Silent Authentication, MFA Login, and Prime system upgrades. Managed 15-member 24x7 authorization team and improved approval rates while mitigating fraud. Developed real-time fraud detection rules to reduce financial losses and enabled immediate card blocking. Managed credit card underwriting and liaised with field investigation agencies. Responsible for monthly business targets, risk levels, and credit turnaround times.

  4. Payment Processing and Vendor Payment Authorisation

    Apr 2004 — Oct 2007

    ADFC Pvt. Ltd. (Affiliate of HDFC Bank)

    Authorized and input payment vouchers, including TDS calculations, using RAMCO and Oracle systems. Checked payment vouchers nationwide, vetted vendor payments, employee travel claims, petty cash, and vendor invoices per bank policies and audits.

Projects3

  • Implementation of Real-Time Fraud/Mule Detection Rules

    Designed, evolved, and deployed over 85 new or modified real-time fraud and mule detection rules within multiple FRM systems, improving detection rate by 15% and preventing an estimated ₹3.25 Crore in fraud losses annually.

    • FICO Falcon
    • Visa Risk Manager
    • FDPS
    • Risk Based Authentication
    • EFRM

  • FICO Falcon System and RBA Implementation for Credit Cards and Digital Payments

    Led end-to-end implementation of FICO Falcon System and Risk Based Authentication (RBA) for credit cards and digital payments. Established mule management protocols and pre-transaction screening, reducing fraud loss ratio by 0.02% within 12 months of go-live.

    • FICO Falcon
    • Risk Based Authentication
    • FDPS

  • Credit Card Infrastructure Migration and Security Enhancements

    Spearheaded key initiatives including credit card infrastructure migration, out-of-band authentication process, MFA login, Business Continuity Planning (BCP) at Pune office, and Scan&Pay implementation on credit cards to enhance security and customer convenience.

    • MFA
    • Scan&Pay
    • BCP

Education4

  • PGDM

    2019

    Welingkar Institute

    Banking, Insurance & Investment

  • BCom

    2005

    D.G. Ruparel College, Mumbai University

    Commerce

  • high_school

    2002

    D.G. Ruparel College, Mumbai University

    Science (HSC)

  • high_school

    2000

    Central Railway Employees High School

    Secondary School Certificate (SSC)