About
Customer Service Specialist with 3+ years of experience across E-commerce, Finance, Education. Skilled in resolving customer issues via voice, chat, and email with a focus on first-contact resolution.
Experience6
Customer Service Advisor
Jan 2026 — PresentTech Mahindra BPS · Remote
First point of contact for Reliance Digital customers, handling queries and complaints. Delivered accurate, policy-compliant resolutions to enhance customer trust.
Tele Sales Associate
Jan 2025 — Apr 2025Shri Ram Com Soft · Jabalpur
Promoted loan products and guided customers on disbursement, tenure, EMI start date, and interest rates. Addressed 40+ customer queries daily, ensuring clarity and compliance.
- Addressed 40+ customer queries daily
Customer Service Associate
Aug 2023 — Feb 2024Amazon · Jabalpur
Resolved 50+ customer queries daily via voice and chat. Maintained 95% customer satisfaction through empathetic support. Ensured timely resolution of escalated issues.
- Resolved 50+ customer queries daily
- Maintained 95% customer satisfaction
Digital Relationship Manager
Jul 2021 — Oct 2021Angel Broking Private Limited · Jabalpur
Guided 100+ clients on mutual funds and investments. Strengthened client relationships with proactive follow-ups.
- Guided 100+ clients on mutual funds and investments
Relationship Manager
Jul 2020 — Jun 2021Fortune Capital Services Private Limited · Jabalpur
Facilitated Demat account openings and trading services. Delivered multi-channel support via phone, email, and chat.
Teacher
Jun 2019 — Mar 2020Vatsalya School · Jabalpur
Delivered subject instruction using modern educational tools. Engaged students through interactive digital learning.
Education3
Bachelor of Arts
2022 — 2021Mata Gujri Mahila Mahavidyalaya
Higher Secondary Certificate (Class 12)
2022 — 2015St. Paul’s Higher Secondary School
High School Certificate (Class 10)
2022 — 2012Delhi Public School, Mandla Road