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About

Customer Support Specialist with 7+ years of experience in international voice and non-voice support, telecom, technical troubleshooting, account management, and social media support. Proven track record resolving high-volume customer interactions, managing escalations, and troubleshooting connectivity and account issues. Consistently met SLA and CSAT targets while supporting Verizon business customers through Tech Mahindra. Based in Dubai, UAE and immediately available.

Experience4

  1. Senior Customer Support / Technical Support Representative

    2025 — 2026

    Tech Mahindra (Verizon Business Account)

    Provided frontline technical and account support to Verizon business customers, restoring service availability by resolving voice and digital channel issues. Improved incident resolution speed by diagnosing connectivity problems and guiding customers through troubleshooting steps. Reduced repeat contacts by coaching customers on self-service tools, enhancing independent account management. Owned escalated cases to preserve customer satisfaction and retention.

  2. Customer Support Associate

    2024 — 2025

    Gravity Cybertech Pvt. Ltd.

    Delivered account and subscription support across multiple channels to US-based customers, maintaining consistent service experience. Met SLA timelines by resolving queries through ticketing systems and ensured timely case closure. Contributed to positive CSAT outcomes by upholding high service quality standards.

  3. Senior Associate

    2020 — 2023

    Wipro – Meta Client (Facebook / Instagram)

    Provided account access and recovery support for Facebook and Instagram users, restoring user access efficiently. Guided customers through password reset and verification processes to expedite secure account recovery. Handled hacking-related cases adhering to strict verification and security protocols. Reduced unresolved escalations by directing customers through proper recovery and security pathways.

  4. Process Executive

    2018 — 2020

    Cognizant

    Managed digital account availability by handling access, login, and business-account queries for a high-volume customer base. Increased self-service adoption by educating customers on account management tools, reducing support load. Achieved and maintained 85% CSAT rating through quality-focused service and timely issue resolution. Ensured SLA compliance by resolving escalations within required timelines.

Education1

  • B.Sc.

    Osmania University

    Computer Science