About
IT support professional with experience in desktop support, hardware and peripheral troubleshooting, end-user support, ticket handling, Active Directory user support, and basic LAN connectivity troubleshooting. Experience supporting enterprise and branch-office environments and coordinating onsite support, prioritizing incidents, maintaining IT equipment, and working toward service-level agreement (SLA) timelines. Targeting Desktop Support Engineer, IT Support Engineer, or L1 IT Infrastructure Support roles.
Experience4
Customer Support Engineer
Feb 2026 — Apr 2026Outwork Solutions Pvt. Ltd.
Provided onsite hardware and IT support to about 700 staff at a remote port site, supporting desktops, tablets, and printers. Troubleshot LAN connectivity, performed physical checks of network equipment, and escalated network faults. Managed ticket logging, status communication, and ensured incident resolution within SLA timelines while maintaining records for handover and follow-up.
Team Lead – Desktop Support Engineer
Feb 2025 — Jan 2026Sysnet Pvt. Ltd.
Led a team of 4 engineers supporting 20+ LIC branch offices and divisional office with approximately 1,200 employees. Triaged support incidents by impact and urgency, allocated tasks, troubleshot hardware, OS, printers, peripherals and LAN issues, maintained ticket and asset documentation, and coordinated support schedules with local users to minimize operational disruption.
Desktop Support Engineer
Nov 2022 — Feb 2025Accel IT Pvt. Ltd.
Delivered desktop and end-user IT support resolving hardware, OS, software, and network connectivity issues in an enterprise client environment. Performed Active Directory tasks such as password resets and unlocks, investigated LAN and Wi-Fi complaints using endpoint and IP configuration tests, escalated issues with findings, and maintained asset and support documentation.
Desktop Support Engineer
Apr 2022 — Oct 2022Vision India Pvt. Ltd.
Provided desktop and hardware support diagnosing issues with desktops, laptops, and peripherals. Performed initial hardware checks including power, cabling, and device startup, coordinated repairs, installed OS, applications, drivers and printers, troubleshot user issues with systems, printing, login access, and basic LAN connectivity, escalating as needed.
Education4
Bachelor of Commerce (B.Com)
2012Government Mahakaushal Arts & Commerce College
PGDCA
2016Makhanlal Chaturvedi National University, Bhopal
Computer Applications
Higher Secondary (12th)
2009A.P.N. School, Jabalpur
Secondary (10th)
2007Kendriya Vidyalaya No. 1, S.T.C., Jabalpur