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About

A highly self-motivated individual, I am seeking my next position and want to excel in this field with hard work, perseverance, and dedication, also keeping in mind the success of the company along with my advancement opportunities. I have a profound belief in knowledge, professionalism, loyalty, and creativity. Being a realist, I deal with tasks practically and pragmatically.

Experience3

  1. Application Support

    Aug 2024 — Present

    Century IQ

    Monitor, maintain, and troubleshoot software applications ensuring high availability and reliability. Perform root cause analysis on application issues and implement corrective actions. Manage and resolve user technical issues via ticketing systems like ServiceNow and JIRA. Coordinate software deployments, upgrades, and patches with minimal disruption and maintain documentation and version control.

  2. IT-Operations

    Jul 2021 — Jul 2024

    Motilal Oswal Pvt Ltd

    Monitored server infrastructure to maintain operational performance requirements. Performed cross-platform compatibility testing on browsers and devices. Reported defects to development teams using standard defect reporting tools. Coordinated with service desk to identify and mitigate root cause IT issues. Handled escalations via email and chat.

  3. Customer Service Representative

    Nov 2018 — Apr 2021

    Chat Tele Access Pvt Ltd

    Managed customer service calls related to Odin software and administrative tasks to resolve issues efficiently. Provided backup and cross-training for other representatives. Handled customer-facing issues via mobile app and Odin software remotely using Teamviewer and AnyDesk. Managed escalations through email and chat.

Education3

  • Bachelor of Commerce

    2018 — 2022

    University of Mumbai

  • HSC

    2014 — 2016

    Utkarsha Madhyamik Vidyalaya

  • SSC

    2014

    Namdar Gopal Krishna Gokhale High School