About
Process Associate with over a year of experience in customer service and back-office operations. Skilled in data entry, query resolution, and client relationship management using MS Excel and Google Sheets to maintain high service quality.
Experience2
Process Associate
Jan 2023 — Nov 2023Genpact
Managed customer complaints and queries with effective communication and problem-solving. Achieved service turnaround time and quality targets. Trained and supported team members to improve operational performance.
Customer Care Executive
Jun 2022 — Nov 2022Teleperformance
Handled inbound customer calls, inquiries, and escalations. Maintained accurate logs of customer interactions and service requests. Consistently met quality assurance evaluation standards.
Education3
BBA
2021Tinsukia College
Marketing
12th (Senior Secondary)
2015Pinewood Residential School
10th (Secondary)
2012Pinewood Residential School