About
Customer Support Professional with 3+ years of experience delivering exceptional customer experiences across chat and voice channels in telecom and airline industries. Proven expertise in customer issue resolution, complaint handling, escalation management, account support, and KPI achievement within high-volume contact center environments. Recognized for strong communication skills and leadership potential through promotion to Team Lead responsibilities. Skilled in CRM systems, Salesforce, customer relationship management, ticket handling, documentation, troubleshooting, and cross-functional collaboration. Fluent in English, Hindi, and Marathi.
Experience3
Sr. Representative, Operations – Air India Customer Support (Voice)
Aug 2025 — Jan 2026Concentrix
Handled high-volume inbound customer inquiries related to bookings, cancellations, refunds, flight modifications, and travel services. Delivered exceptional customer support while meeting quality and satisfaction targets. Used Salesforce CRM for case management and documentation. Efficiently resolved complaints and escalations adhering to company policies and service standards.
Customer Service Representative (Chat Support)
Apr 2024 — Jun 2025Tech Mahindra BPS Ltd.
Provided real-time chat support for telecom customers, resolving account, billing, and service-related inquiries. Managed multiple simultaneous customer conversations in a fast-paced environment.
Customer Service Representative – Temporary Team Lead, New Joiners (Chat Support)
Jun 2022 — Apr 2024Foundever
Supported customers through chat-based service channels. Promoted to Temporary Team Lead responsible for training and mentoring new team members.
Education3
Bachelor of Arts
Bhavans College
Economics
Higher Secondary Certificate (HSC)
Bhavans College
Secondary School Certificate (SSC)
Aies High School