About Me
Experienced IT professional with a strong background in technical support, network administration, and system maintenance. Skilled in resolving complex tech issues efficiently, user satisfaction, and continuous improvement.
Skills & Technologies
Work Experience
IT Support Analyst
Provided 2nd and 3rd line support for over 100 users, resolving hardware, software, and network issues efficiently. Managed Table 123 and XX environments including user provisioning and security. Led company-wide system upgrade rollout, reducing downtime by 25% and improving performance.
IT Support Analyst
Provided 2nd and 3rd line support for over 100 users, resolving hardware, software, and network issues efficiently. Managed Table 123 and XX environments including user provisioning and security. Led company-wide system upgrade rollout, reducing downtime by 25% and improving performance.
Internship
Completed internship focused on gaining practical experience in IT support and related technical domains.
Education
MSc IT
Information Technology
BCA
Computer Applications