About

Experienced IT professional with a strong background in technical support, network administration, and system maintenance. Skilled in resolving complex tech issues efficiently, user satisfaction, and continuous improvement.

Experience3

1. IS

   IT Support Analyst

   Jun 2024 — Apr 2025

   Insprisys Solution Ltd

   Provided 2nd and 3rd line support for over 100 users, resolving hardware, software, and network issues efficiently. Managed Table 123 and XX environments including user provisioning and security. Led company-wide system upgrade rollout, reducing downtime by 25% and improving performance.

2. AS

   IT Support Analyst

   Apr 2025 — Jan 2026

   Acute System & Solution Ltd

   Provided 2nd and 3rd line support for over 100 users, resolving hardware, software, and network issues efficiently. Managed Table 123 and XX environments including user provisioning and security. Led company-wide system upgrade rollout, reducing downtime by 25% and improving performance.

3. ML

   Internship

   Jul 2023 — May 2024

   Meghtech Ltd

   Completed internship focused on gaining practical experience in IT support and related technical domains.

Education2

• PU

  MSc IT

  2021 — 2023

  Parul University

  Information Technology

• M(

  BCA

  2018 — 2021

  MKICS (VNSGU)

  Computer Applications