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About

Results-driven professional with over 15 years of experience in service operations management and team leadership, with expertise in customer satisfaction and stakeholder management. Achieved 100% trade satisfaction through efficient OEM partnership management and increased OEM service partnerships by 25%, boosting annual revenue by up to 1 crore. Seeking a Regional Service Head – Appliances position to apply service operations and team management skills to support excellent after-sales service and customer satisfaction across a region.

Experience6

  1. Service Head

    Sep 2022 — Present

    BLYNK Marketing Limited

    Managed regional service partner operations, process adherence, partner performance, customer satisfaction, and KPI-driven turnaround times. Expanded OEM partnerships and supported revenue growth through stakeholder management; supervised teams through coaching and refresher training. Monitored inventory, order disbursement, quarterly billing, and inventory audits, and escalated critical issues while supporting corrective actions.

  2. Regional Service Manager

    Sep 2021 — Sep 2022

    R.V Solutions

    Managed regional service partner operations, process adherence, partner performance, and customer satisfaction, and supported OEM partnership expansion and revenue growth. Oversaw after-sales service quality and claims disbursement, and maintained controls over accounts receivable collections, billing checks, and inventory audits. Conducted market surveys and operational reviews and delivered refresher training to improve compliance and execution.

  3. ASP Service Manager

    Jul 2018 — Aug 2022

    Qdigi Services Limited

    Managed service operations for smartphone and appliance OEMs, focusing on customer satisfaction and service quality across service centers. Coordinated infrastructure standards, hygiene compliance, billing checks, and inventory audits. Trained teams on product and technical updates, service recording, job costing, and invoicing, and maintained customer relationships through proactive communication and follow-up.

  4. Senior Service Executive

    Dec 2010 — Jul 2018

    HCL Info System

    Supported service center operations through customer coordination, issue resolution, operational reporting, and response monitoring. Launched 7 new service products, contributing to a 25% revenue increase, and achieved sales and service targets. Managed customer queries and complaints and tracked service response rates.

  5. Senior Service Executive

    Dec 2006 — Dec 2010

    Dish TV India Ltd

    Promoted to Senior Service Executive. Led mobile DTH repair and technical issue investigation, maintained account and contract details, and managed key accounts and workflow through the channel partner network.

  6. System Administrator

    Jan 2006 — Dec 2006

    Indian Institute of Planning and Management

    Maintained and supported systems and an NT server network. Configured and maintained Windows Server 2003 and a POP3 mail server, and troubleshot, assembled, and installed computer systems.

Education4

  • Masters in Computer Applications

    2005

    Sri Sai Ram Engineering College

  • Bachelors in Commerce

    2001

    St. Xavier's College

  • Diploma in Networking Technology

    2000

    IIHT

  • Diploma in Hardware Technology

    1999

    Viraj Infotech

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