About
Enterprise IT Leader with 20+ years of experience directing global IT operations, infrastructure and multi-cloud transformation, and ITSM/ITIL service delivery across healthcare and technology enterprises. Delivered $360K+ in annual cost savings while sustaining 99%+ service availability and achieving 95%+ security compliance across complex enterprise environments.
Experience6
Senior Manager | IT Engineering
Apr 2025 — Nov 2025Aeries Technology
Strengthened enterprise IT governance and executive stakeholder alignment by leading 24/7 global IT operations and infrastructure engineering, achieving 99%+ service availability. Optimized cloud infrastructure costs by 20% ($100K annually) and achieved 95%+ cybersecurity compliance across 800+ endpoints. Improved IT service performance by 20% and reduced MTTR by 35% through KPI/SLA tracking.
Manager | IT Engineering
Feb 2023 — Mar 2025Aeries Technology
Generated $250K in annual cost savings by migrating on-premises Citrix VDI to Azure Virtual Desktop (AVD). Transformed 90% of legacy workloads to Azure and OCI, saving $10K annually. Maintained a 75%+ multi-cloud security posture score and designed a unified Microsoft 365 collaboration platform for 300+ users.
Manager | IT Engineering
Mar 2021 — Jan 2023DeliverHealth Solutions India Pvt. Ltd.
Deployed a Zero Trust, cloud-first digital workplace for 800+ global users, achieving 100% endpoint compliance. Directed and mentored 13 IT engineering SMEs, achieving 98%+ SLA compliance. Enhanced threat protection coverage by 35% and orchestrated a U.S. data center migration to Azure, eliminating $60K in monthly costs.
Manager | Information Systems
Dec 2015 — Feb 2021Nuance Transcription Services India Pvt. Ltd.
Reduced operational overhead by 30% by consolidating facilities through zero-downtime migration for 1,500+ users. Engineered a HIPAA-compliant Citrix VDI platform for 5,000+ users, achieving 98% SLA compliance and 99.9% high availability.
Assistant Manager | Systems
Dec 2009 — Nov 2015Nuance Transcription Services India Pvt. Ltd.
Drove 98% SLA compliance by leading 25 IT engineers across 7 production sites. Sustained 99%+ system uptime and rectified operational errors by 30% through ITIL-aligned SOPs.
Early Career
Jan 1998 — Nov 2009Value IT Solutions & Nuance Transcription Services
Progressive roles from Customer Engineer to Network Administrator, building foundational expertise in enterprise infrastructure and IT support operations.
Education2
Bachelor of Computer Applications (BCA)
2006 — 2009Vinayaka Missions University
Diploma in Computer Science & Engineering
1994 — 1997Hindustan Electronics Academy