About

Power BI Developer and Data Analyst with hands-on experience in Power BI Desktop, Power BI Service, DAX, Power Query, SQL, Excel, and Python. Experienced in data cleaning, data transformation, data modeling, dashboard development, KPI reporting, data analysis, EDA, and business reporting. Developed interactive Power BI dashboards and Excel reports, created SQL queries using joins and aggregations, worked with structured datasets containing 10,000+ records, and supported recurring reporting automation. Skilled in translating stakeholder reporting requirements into interactive dashboards, analytical reports, and actionable business insights.

Experience7

1. SM

   Freelancer Coordinator

   Aug 2025 — Present

   Success Mantra

   Handle inbound and outbound customer calls, explaining product features, addressing questions, and promoting sales conversion through clear communication.

2. AM

   Data Analyst Intern

   Jan 2025 — Jun 2025

   Access Million

   Collected and cleaned large datasets; performed data validation and exploratory analysis. Developed Power BI dashboards and Excel reports for performance monitoring and management. Created SQL queries with joins and aggregations. Automated reporting processes using Python and Excel, collaborating with stakeholders to meet reporting requirements.

3. T

   Teammate

   Feb 2024 — Dec 2024

   TaskUs

   Verified customer documentation ensuring data accuracy and compliance. Maintained operational reports, managed customer escalations, and coordinated with teams to support timely issue resolution and service quality.

4. C

   Team Leader

   Sep 2019 — Jan 2022

   ConnectWise

   Monitored KPIs and productivity metrics to identify gaps and improvements. Prepared analytical and operational reports, maintained dashboards for management, conducted performance reviews, quality assessments, and supported process improvements through coaching.

5. C

   Quality Analyst

   Apr 2018 — Aug 2019

   ConnectWise

   Conducted performance analysis and prepared quality reports using Excel. Identified process improvement opportunities through data analysis.

6. C

   Quality Analyst

   Sep 2016 — Apr 2018

   Cognizant

   Analyzed operational performance and prepared management reports. Supported quality improvement initiatives with analytical findings.

7. C

   Senior Customer Service Executive

   May 2013 — Sep 2015

   Convergys

   Managed customer records, maintained data accuracy, and resolved escalated customer issues to support service quality.

Projects3

• HR Analytics Dashboard

  Designed an interactive Power BI HR analytics dashboard for KPI, attrition, and performance reporting using DAX measures and Power Query for data transformation. Created interactive filters, slicers, and reporting views to support HR business insights and analysis.

  • Power BI
  • DAX
  • Power Query

• Sales Forecasting

  Cleaned and prepared sales data and performed exploratory data analysis to identify seasonal patterns and trends. Developed forecasting models and visual reports to support sales prediction and analytical decision-making.

  • Python
  • Pandas
  • NumPy
  • Matplotlib
  • Seaborn

• Customer Churn Prediction

  Performed data preprocessing and feature engineering for customer churn analysis. Developed and evaluated a Logistic Regression model to analyze customer patterns associated with potential churn.

  • Python
  • Pandas
  • Scikit-learn

Education1

• T

  Data Science Certification

  2025 — 2025

  TopMentor