Fraud investingation

Provided AML/KYC and fraud-analysis support across regulatory compliance,

sanctions screening, CDD/EDD, and transaction monitoring.

Reviewed and validated complex KYC cases, ensuring alignment with global AML

standards and internal compliance frameworks.

Monitored card transactions and fraud alerts to identify suspicious activity and

emerging risk patterns.

Investigated fraud cases using transaction analysis, risk indicators, and supporting

documentation.

Managed Mastercard chargebacks, including reason-code validation, representment,

and dispute resolution.

Worked with MuleSoft, JIRA, and Sonar across transaction-monitoring and workflow

activities.

Supported QA reviews to maintain case accuracy, compliance, and process

adherence.

Conducted training on AML regulations, fraud detection, and investigation

techniques.

Collaborated with Compliance teams on SAR escalation and timely case resolution.

Monitored regulatory updates and supported stakeholders with relevant AML/KYC

compliance changes.

Maintained audit readiness, SLA adherence, quality, and accuracy across

deliverables.

Supported R2R (Record to Report) activities with focus on controls, accuracy, and

timely reporting.

Investigated 100+ fraud cases monthly, achieving approximately 98% resolution

accuracy.

Reduced undetected fraud cases by 25% through improved transaction-risk

assessment.

Conducted SDN and OFAC sanctions screening for client onboarding workflows.

Prepared SARs with detailed investigative findings and compliance conclusions.

Led weekly QA reviews, maintaining 100% SLA adherence and audit readiness.