Learning Content Management System (LCMS) - Technical Support

Role Overview

Learning Curve Technologies is looking for a freelance LMS Technical Support (Front end and back end) with strong operational knowledge of e-learning content and LMS administration. The ideal candidate should be able to manage LMS operations, coordinate course/content deployment, troubleshoot issues, support reporting, and work closely with Instructional Designers, content teams, and stakeholders.

Key Responsibilities

• Manage day-to-day LMS operations, including course creation, publishing, enrolment, user management, and course assignments.
• Upload, configure, test, and maintain SCORM and other e-learning content on the LMS.
• Ensure courses are correctly configured for completion, tracking, scoring, assessments, and reporting.
• Monitor course and learner activity and generate LMS reports and usage data as required.
• Troubleshoot common LMS technical issues, SCORM, content, access, and tracking issues.
• Maintain course catalogues, learning paths, user groups, assignments, and other LMS configurations.
• Coordinate with Instructional Designers, Content Aggregators, SMEs, developers, and project managers to ensure timely course deployment.
• Review e-learning content from an operational perspective and identify issues related to navigation, functionality, tracking, or LMS compatibility.
• Manage course updates, revisions, archival, and version control.
• Support LMS-related queries from users and internal teams.
• Maintain appropriate documentation, trackers, and operational records.
• Manage or coordinate a team when required.
• Availability for approximately 2-3 hours during daytime on working days.
• Availability on all weekdays, not only weekends.
• Ability to work independently, manage multiple priorities, and meet timelines.

Good to have (Not Mandatory) - Instructional Design & Content Skills

• Good understanding of Instructional Design principles and e-learning development.
• Ability to understand storyboards, learning objectives, assessments, and course structures.
• Practical understanding of Level 1–3 e-learning and SCORM packages.
• Ability to work with content teams and identify gaps or issues before course deployment.

AI Skills

• Basic understanding of Generative AI and commonly used AI tools.
• Ability to use AI for documentation, reporting, content review, troubleshooting support, and operational tasks.
• Ability to review and validate AI-generated information before using it.

Qualifications & Experience

• Candidate should have a Bachelor’s degree in any discipline.
• 3–5 years of relevant experience in LMS administration, e-learning operations, Instructional Design, or a related role.
• Hands-on experience with at least one LMS platform and SCORM-based content is preferred. Hands-on experience on Opigno platform is an added advantage.
• Experience managing teams or e-learning projects is an added advantage.